Meeting/Event Information

To Social Media or Not to Social Media? Connect with your travelers in real time

November 09, 2017
11:30 AM to 1:30 PM
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Hyatt Place Downtown San Jose
282 Almaden Boulevard
San Jose, CA 95113
Venue Website

**Please Note the following notes do NOT apply to any Special Events such as the Golf Classic or E-Day:

Registration closes at 5pm on the Monday before the event. We are unable to take a waiting list, however we will accept payment at the door for walk-ups at the event on an availability only basis, we regret we cannot verify additional capacity ahead of time.  

GBTA All Access Members from OTHER CHAPTERS are entitled to the SVBTA Community Member Discount for events.  Please contact for the coupon code to use as a guest registration.

PLEASE NOTE:   Registration fees are non-refundable after the Friday prior to any event.  

To Social Media or Not to Social Media? Connect with your travelers in real time

In today’s world of Social Media, 23% of Facebook users check their account at least 5 times per day. LinkedIn has over 3 million company pages with over 1 billion endorsements.  91% of mobile internet access is for social network activities, and around 46% of web users will look towards social media when making a purchase.  With those staggering statistics, we wanted to hear from the Early Adopters in our industry what they have learned from their experience.  Join us for an engaging discussion around how the buyers in the industry promote their program to their travelers in interactive social media conversations and how suppliers promote their products and engage with customers on social media. Don’t miss this much anticipated topic!



Anjela Evangelista is the Travel and Expense manager of Twitter. She oversees travel, expense and corporate card programs. Prior to joining Twitter, Anjela was at Salesforce working in expense and managing the global card program.

Rob Hahn serves as a Business Consultant for Southwest Airlines Social Customer Care Team. Rob focuses on implementing and evolving the Social Customer Care strategy as demand for social customer service continues to increase across the industry. Rob has worked for Southwest Airlines for 15 years serving in various roles within the Customer Relations/Rapid Rewards Department.

J. Grant Caplan is the President of the Travel Consulted, supporting and leading engagements across multiple business lines including Program Management, Sourcing, Strategy, Air, Hotel, and Payment & Expense programs.

Grant has 25 years of diverse travel & technology industry experience, working primarily with Fortune Global 500 companies.  His expertise includes global TMC services, travel technology plus global agency & program integration.  Prior to founding Travel Consulted, Grant's experience included 2 years with TCG Consulting, 13 years as a founding partner of Consulting Strategies, and 8 years of previous technology groundbreaking in the travel industry. 

Grant has served on GBTA’s Travel Technology Committee and has served as a featured speaker at many travel industry events, including multiple presentations for GBTA’s Mexico, Oregon, and many other local chapters. He has been quoted and published numerous times in The New York Times, US Business Review, The Washington Post, Business Travel Executive, Business Travel News and other trade publications.

Grant earned his Bachelor of Arts in Political Science from American University in Washington, DC and worked for several years on Capitol Hill within the U.S. House of Representatives. 


GBTA All Access Members are entitled to the SVBTA Community Member Discount for events.  Please contact for the coupon code to get $10 off Guest registration prior to the early registration.

CLICK HERE for Sponsorship Opportunities


$50.00 Member Ticket
$40.00 Earlybird rate before November 3

$60.00 Non-Member or Guest Ticket

$25.00 Student Member Ticket


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